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Beyond the assurance of a painstaking certification process and 24-hour Roadside Assistance, every Certified Pre-Owned Mercedes-Benz now comes with industry-leading coverage: an unlimited-mileage warranty for one year that can be extended for up to two additional years. No matter what your odometer reads, your confidence will know no bounds.
The electrical problem I had for six months was finally fixed! I finally enjoy driving my car again!
Shannon was amazing to work with during my buying process and made easy and simple.for me and let’s not forget check too. Will see you soon for my next car.
Awesome experience! Service advisor Jacob was top noth! Vehicle was returned clean and with no issues! thank you!
I had a great experience working with Shaivil. From the beginning, he was kind, patient, and truly had my best interest in mind. He took the time to explain everything clearly, answered all of my questions, and made the entire process feel smooth and stress-free. Even though my situation changed last minute, he was nothing but supportive and understanding. You can tell he genuinely cares about his clients and wants them to be happy, not just make a sale. I would absolutely recommend Shaivil to anyone looking for an honest, attentive, and reliable salesperson.
The sales and financing staff were wonderful to work with. They were knowledgeable and professional.
Always professional first class which you can always expect from Mercedes. That’s why you purchase one in the first place!
Exceptional service. Salesman very professional, knowledgable and always makes process easy & enjoyable. It is why I have purchased cars for years from this dealership
The dealership is immaculate and the people are extremely friendly. Great dealership to work with. They go out of their way to make it a great experience!
I live in Syracuse, NY and our family has two M-B. Today we needed service on a potential, extended warranty, issue. I drove 200 miles, round trip, to Rochester, NY to experience exceptional service. I had a "wait for" appointment and was a little early, so I began my endeavor in the sales department. I met with Mr. Justin Latorre, Senior Sales Manager, who was a delight and very accommodating, in directing me to the appropriate people. I required an evaluation of of a potential mechanical issue, to determine if warranty would apply. Result, the issue wouldn't require ... Read More Full review text opened.DealerRater - Jul 25, 2025
I live in Syracuse, NY and our family has two M-B. Today we needed service on a potential, extended warranty, issue. I drove 200 miles, round trip, to Rochester, NY to experience exceptional service. I had a "wait for" appointment and was a little early, so I began my endeavor in the sales department. I met with Mr. Justin Latorre, Senior Sales Manager, who was a delight and very accommodating, in directing me to the appropriate people. I required an evaluation of of a potential mechanical issue, to determine if warranty would apply. Result, the issue wouldn't require attention at this time, but if and when the issue becomes critical, they would make any corrections, under warranty. There was no charge for the extensive evaluation. My local dealership, didn't want to know anything about the problem and indicated it would take months to resolve. That was typical of my past experience with this dealership, making the 200 mile round trip worth while. The Rochester M-B dealership could teach a class on "dealership customer service". I would encourage any potential or existing M-B customers in the central New York area, to check out their outstanding performance. All at Rochester, NY M-B, get 5-STAR+, from reception, to sale, to service, to understanding the role the customer plays in their business. Thanks to all.
Always have a great experience with Mercedes Benz on Rochester Road and the team there.
Over the years, the team at Mercedes-Benz of Rochester have developed a close bond with our community, providing customers with high-quality vehicles that combine luxury and performance. We have had the pleasure of being able to form many relationships over the years with members of our local community.
If you are looking for a luxurious vehicle, our dealership may be the perfect location for you!
The majority of our customers immediately notice the sparkling exterior style of our new Mercedes-Benz models. These vehicles are all built for perfection, combining a powerful engine with an aerodynamic, and stylish exterior design.
If you are looking for something a little more budget-friendly, we also have a large selection of pre-owned vehicles. They are held to the same quality standards as our new inventory and will provide just as much of an exquisite driving experience as our new models.
No matter which inventory you choose from, our team would be more than happy to help you set up a test drive.
Once you have chosen the perfect vehicle, our financing team will be happy to provide you with information about the financial specifics of the vehicle. They can crunch the numbers with you, show you the differences between leasing and taking out a loan, and help you with any additional financial information you may need.
If you are in need of repairs, our service team would be more than happy to assist you efficiently and quickly. Whether it is a simple checkup, or you need extensive repairs, our team is here to ensure that you are taken care of.
If you would like to learn more about our selection, set up a test drive, or are ready to pursue financing, we would be more than happy to help you. Stop by our dealership in Rochester, NY, and we will help you find your dream vehicle.
