Customer Testimonials

Google logo
Google Sep 30, 2022

Sherry was very honest, professional and kind. Just the kind of customer service you would expect with the MERCEDES BENZ BRAND!

Google logo
Google Sep 25, 2022

Excellent service

Google logo
Google Sep 25, 2022

Google logo
Google Sep 24, 2022

Worked with Michael the last 10 months from order to car arrival. Shannon took care of all the paperwork--made it very easy. Showed me how the car works--but still learning some of the details of the EQS. Beautiful and easy to operate car. The voice control is the best I have come across.

Google logo
Google Sep 23, 2022

Cars logo
Cars Sep 22, 2022

Was in and out like the service representative said. I was greeted immediately when I came into the service bay. Charge was less than the estimate

Cars logo
Cars Sep 22, 2022

Was in and out like the service representative said. I was greeted immediately when I came into the service bay. Charge was less than the estimate

Cars logo
Cars Sep 22, 2022

Was in and out like the service representative said. I was greeted immediately when I came into the service bay. Charge was less than the estimate

Google logo
Google Sep 16, 2022

Great staff, and timely service.Highly recommend.

Google logo
Google Sep 16, 2022

Great service, great price. Marty is an outstanding sales executive, honest and attentive.Thank you for the great car.

Google logo
Google Sep 9, 2022

Google logo
Google Sep 9, 2022

Cars logo
Cars Sep 2, 2022

Superior service and sales assistance! Shannon and sales and Sherry in Service, all the way to the top with Doug the manager and we and the receptionist are highly professional and go the extra mile!

Cars logo
Cars Sep 2, 2022

Superior service and sales assistance! Shannon and sales and Sherry in Service, all the way to the top with Doug the manager and we and the receptionist are highly professional and go the extra mile!

Google logo
Google Aug 29, 2022

Steve & I worked though some challenging delivery logistics - and he was able to deliver the car to me at work. Great experience and easy place to work with!

Cars logo
Cars Aug 29, 2022

Made a phone call for a service for the next day. They gladly accommodated my time request and finished the job done as promised and i made it to work on time. The work they was great and clean.

Google logo
Google Aug 28, 2022

Jacob was a great help and very detailed, excellent experience,

Google logo
Google Aug 17, 2022

The customer service I received was absolutely amazing. Jacob Bell was great he kept me in the loop with what was going on with my car while it was being serviced. In the pass I’ve experienced service providers trying to push me into getting extra stuff done to my car that I really didn’t need, however Mr. Bell did not do that he took care of the immediate needs, and noted for me to get the remaining needs taken care off during maintenance service. This will be my go to shop for my car needs from now on, ...

Google logo
Google Aug 11, 2022

Google logo
Google Aug 10, 2022

Google logo
Google Aug 10, 2022

The MB Service team of Rochester Hills always does an excellent job.

Google logo
Google Aug 6, 2022

Exceptional service! Mercedes service staff went well out the way to accommodate me. Jake,Ethan and the service desk were more than willing to help me out.

Cars logo
Cars Aug 2, 2022

I ordered a new G63 to replace my 2012 G63. Shannon Thompson handles the whole transaction well. - in these Covid times many things have gotten slow and complex. - Shannon kept it all on track and well communicated.

Google logo
Google Jul 30, 2022

My experience with Mercedes Rochester facility and staff was excellent. The sale by Marty with the assistance of Mike the manager went beyond normal service. The only difficulty we had was the long delivery due to equipment ,port and shipping problems.

Google logo
Google Jul 30, 2022

Cars logo
Cars Jul 26, 2022

Service was good and done in a timely manner. Service rep Sherri was very responsive and informative. Overall experience at this dealership was good and no complaints.

Google logo
Google Jul 23, 2022

Cars logo
Cars Jul 21, 2022

Service visit was great from start to finish. Sherri was a pleasure to work with. Definitely will return in the future and recommend Mercedes Benz of Rochester to anyone.

Google logo
Google Jul 21, 2022

Cars logo
Cars Jul 18, 2022

Just the high level of service you except from Mercedes Benz. I was in & out in record time. Service manager was a prince. Lady that scheduled everything made everything go down flawlessly. Thank you for a great experience.

Google logo
Google Jul 17, 2022

I went here because another dealership (less than a mile from my house) told me the part i needed for my backup camera was backordered and I had been waiting about 2 months. Mercedes Benz of Rochester got the part in 2 days and had it installed right away!! I will never use the dealership less than a mile from my house again. Thank you Sherry and Mercedes Benz of Rochester!!!

Google logo
Google Jul 14, 2022

Great service, Great experience!

Google logo
Google Jul 13, 2022

Great easy experience. Marty is great.

Google logo
Google Jul 13, 2022

Shannon was amazing She made our experience at Benz of Rochester Awesome, Thank you Shannon for being patient with me and my family & finding the perfect vehicle for me. I appreciate you. Your the best! Thank you again! Kida.

Google logo
Google Jul 12, 2022

Great customer service. My first car service since I purchased the car In September 2021. Sherry was an excellent representative. She answered all of my questions and provided excellent recommendations. Great Job Mercedes Benz of Rochester!

Google logo
Google Jul 9, 2022

DealerRater logo
DealerRater Jun 30, 2022

Service department is really well managed. Had all my needs addressed promptly and correctly. Very friendly and no pushy staff.

Read at DealerRater

Google logo
Google Jun 14, 2022

Google logo
Google Jun 11, 2022

Google logo
Google Jun 8, 2022

Worked with Dan Rus who was incredibly helpful and knowledgeable. Highly recommend!

Google logo
Google Jun 7, 2022

Shannon, our sales associate was truly exceptional! She spent the extra time to make sure I knew the features, set up the car preferences and app, and make it all so easy. Excellent communication throughout the process! Five star!

Google logo
Google Jun 6, 2022

Google logo
Google May 24, 2022

Brought my C300 here for service and everyone was beyond helpful. The service advisor I worked with Jake kept me in the loop and got the repair part quickly. Thank you again. Update: Blew out a tire and came back for service. Tire price was on par with belle tire with dealer quality service.

Google logo
Google Apr 9, 2022

Good 👍

Google logo
Google Apr 4, 2022

Google logo
Google Apr 3, 2022

Cars logo
Cars Apr 2, 2022

They were able to get me in for diagnosis the kext day. Originally estimated that it would take 6 hours to repair and completed the job in less then 4 hours. Warm, professional and friendly atmosphere. One of the best, if not the best dealerships in the area.

Google logo
Google Mar 31, 2022

Google logo
Google Mar 28, 2022

Great service!

Google logo
Google Mar 24, 2022

Google logo
Google Mar 15, 2022

Google logo
Google Mar 7, 2022

Google logo
Google Feb 24, 2022

Google logo
Google Feb 19, 2022

Google logo
Google Feb 9, 2022

Google logo
Google Feb 2, 2022

Recently bought a car from this dealership . Even though had some hiccups during the buying process, sales associate Shannon made everything smooth . I defensively bought the car because of Shannon . I would highly recommend to see Shannon if u are thinking of buying a car from the dealership .

Google logo
Google Jan 30, 2022

Google logo
Google Jan 28, 2022

I love this Benz of Rochester! They take great care of me every time and I truly appreciate them!

Google logo
Google Jan 24, 2022

Google logo
Google Jan 24, 2022

Great place to take your Benz! Jacob bell is a nice friendly helpful guy!

Google logo
Google Jan 21, 2022

Such a smooth and easy process working with Dan Russ in sales. We are from out of state and with the help of Dan we were able to find my mom her dream car. There were other cars like that close to us, but were willing to fly out just to purchase with Dan. He provided great communication, sent us a personalized video, answered all of our questions and was always easy to get ahold of. Thank you so much for all of your help. Would highly recommend if you want an honest and hardworking salesperson.

Google logo
Google Jan 19, 2022

Google logo
Google Jan 12, 2022

Excellent service.

Google logo
Google Dec 24, 2021

We were very pleased with our experience with Mercedes Benz of Hoffman Estates. Austin was very good with communicating during the whole process. We drove from the Detroit area an the used vehicle we were shopping for was in excellent shape an everything we were looking for. Would definitely recommend to anyone who is looking for a great used vehicle as well as something brand new.

Cars logo
Cars Dec 24, 2021

Unfortunately as a result of the current environment purchasing a car has its challenges. The dealership I purchased my last Mercedes from was no help in securing a car. The next two dealerships I contacted were no better and I started to look at other auto manufacturers. Fortunately I contacted Dan Rus at Mercedes Benz of Rochester. Dan exhausted every possible option until he was able to find a vehicle for me. I have been purchasing cars for more than 40 years. Dan’s tenacity and dedication to the needs of his customers are the best I have ever experienced.

Google logo
Google Dec 22, 2021

Google logo
Google Dec 19, 2021

Google logo
Google Dec 19, 2021

Google logo
Google Dec 19, 2021

Google logo
Google Dec 14, 2021

Your team was absolutely wonderful. The detailing was worth every penny and my boss was pleased with the Service. You concierge shuttle driver, Dana, was so kind. Jonah also went above and beyond and showed me how to navigate the vehicle better (so I do not have to drive on tippy-toes.)

Google logo
Google Dec 4, 2021

Google logo
Google Dec 2, 2021

Google logo
Google Dec 1, 2021

They always take good. care of my car....

Google logo
Google Nov 29, 2021

This was our fourth vehicle and Plamen was exceptional as always! We love having him as our sales person.

Google logo
Google Nov 24, 2021

Google logo
Google Nov 21, 2021

Google logo
Google Nov 13, 2021

Google logo
Google Nov 6, 2021

Cars logo
Cars Nov 1, 2021

Jonah is wonderful to deal with. He is very dedicated and thorough. He is also very professional. I feel confident if I have an issue that he will go out of his way to make sure everything is taken care of.

Google logo
Google Oct 24, 2021

Google logo
Google Oct 23, 2021

Prompt and polite service. Jonah is a real pro.

Google logo
Google Oct 20, 2021

great service, very timely. thank you!

Google logo
Google Oct 20, 2021

Took my 2008 SL550 in for service. Jacob did a fantastic job helping me out with needed repairs. Great communication.

Google logo
Google Oct 4, 2021

Google logo
Google Oct 2, 2021

Misty was ready to go with my scheduled service. Robert provided valet service, a nice touch. It was good to see Marty in sales and always pleasant to deal with Leanne.

Google logo
Google Sep 26, 2021

Google logo
Google Sep 25, 2021

Google logo
Google Sep 23, 2021

Google logo
Google Sep 19, 2021

Google logo
Google Sep 17, 2021

Very professional. No surprises!

Google logo
Google Sep 15, 2021

No hassle service. Drop off. Pick up.

Cars logo
Cars Sep 12, 2021

Great service was excellent communication.

Google logo
Google Sep 11, 2021

love this place!

Google logo
Google Sep 9, 2021

Google logo
Google Sep 1, 2021

I truly appreciated my Salesman Dan Rus. He truly was very helpful in assisting me in finding the right vehicle.

Google logo
Google Aug 31, 2021

DealerRater logo
DealerRater Jun 3, 2021

A great experience from everyone! Doug, their General Manager, treated me like his cousin. Thanks for all the personal treatment we received from Sales to Service. A VERY satisfied customer!

Read at DealerRater

DealerRater logo
DealerRater Oct 14, 2020

Great Service!! I was very happy with how I was treated as well as the quality of the workmanship. I would recommend this dealership highly. Thank you.

Read at DealerRater

DealerRater logo
DealerRater Oct 3, 2020

Mercedes Benz of Rochester, MI provides exceptional customer service. Especially appreciate the on time appointment program that reduces the wait time prior to, during, and following the service appointment.

Read at DealerRater

DealerRater logo
DealerRater Sep 9, 2020

Quick and Excellent work on my GL. They will make recommendations as far as maintenance and provide estimates. I trust that they will take good care of my car as much as I do.

Read at DealerRater


Leave Us A Review