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Mercedes Me App in Rochester, NY

As the owner of a new Mercedes-Benz, you're entitled to exclusive perks that enhance the experience of driving such a premium vehicle. One of the standout benefits is the versatile Mercedes Me app. With Mercedes Me, you can do everything from remotely starting your engine to effortlessly locating your car. This powerful feature is just one of the many reasons to choose a Mercedes-Benz from us—it simplifies your life and provides peace of mind, all through one convenient tool accessible on your phone, tablet, or computer. Keep reading to discover how Mercedes Me can assist you today.

Mercedes Me Services

With Mercedes Me, you can access your vehicle from anywhere. Whether you're starting the engine, locking or unlocking the doors, or tracking your car, you'll enjoy a range of valuable features, including:

  • Online Music
  • Live Traffic Information
  • Online Map Updates
  • Service Reminders and Scheduling
  • Retrieve Vehicle Status
  • Mercedes-Benz Emergency Call System
  • Service Management
  • Telediagnosis
  • Accident Recovery
  • Accident and Breakdown Management
  • Breakdown Management
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EV charging

Mercedes Me EV Services

With Mercedes Me, you'll have access to additional features designed to enhance your driving experience, including:

  • Mercedes Me Charge
  • Wallbox
  • iOS Live Activities
  • Navigation with Electric Intelligence

Premium Features

These features require activation through the app, and take your driving experience even higher. They include:

  • Mercedes-Benz Navigation
  • Dashcam
  • Acceleration Increase
  • DRIVE PILOT
  • AMG® TRACK PACE
  • Beginner Driver and Valet Service Mode
mercedes me app premium features

Frequently Asked Questions

To become a Mercedes-Benz app user, you should own a model year 2019 or newer Mercedes-Benz vehicle. Most remote access services are complimentary for one year. You will need to download the Mercedes-Benz app to use these features. Note: Select 2018 GLE and 2018 C-Class vehicles are also equipped with Mercedes-Benz app services. Check with your dealer for details.

Your dealer will be happy to assist you with this at the time you purchase your vehicle. If you’ve already left the dealership, your connected vehicle services can be activated and deactivated right from the Mercedes-Benz app. Simply download the app, add your vehicle using the on-screen instructions, and then you are able to activate your services. If you need further assistance, your dealer will be happy to assist you, or you can call 800-367-6372 to speak to a representative.

You do not have to provide a credit card to use the Mercedes-Benz app. The standard package includes a wide range of features, with remote access features standard for the first year starting with model year 2022. If you would like to renew your services afterwards, you will need to provide a credit card for payment in the Mercedes-Benz Store.

Most remote services will stop functioning but your account remains open and active for non-expiring services. You can view what is still active in the Mercedes-Benz app.

You can visit https://shop.mbusa.com/en-us/connect/ to view eligible services (when logged in), add products to your shopping basket and check out. The service(s) will activate immediately once your vehicle has an active connection. Please note activation can take up to 48 hours depending on the coverage zone.

While many of the features are similar, mbrace services are available on most model year 2017 and 2018 vehicles. Mercedes-Benz app services are available on most model year 2019 and newer vehicles. Note: Select 2018 GLE and 2018 C-Class vehicles are also equipped with Mercedes-Benz app services. Check with your dealer for details.

Yes, we recommend downloading the Mercedes me connect Finance app. Use it to register your account, make a payment, view transaction history, enroll in auto pay, view statements and more.

For non-emergency situations, the 'me' button allows you to contact all call-center based assistance services with the press of one button. Examples include Roadside Assistance, and Vehicle Information and more.

In-car WiFi is provided by the mobile network operator on behalf of Mercedes-Benz, and requires a multimedia system with navigation, which is optional on some model lines. You can sign up by visiting your vehicle’s multimedia system, which will guide you through the necessary steps.

Mercedes-Benz of Rochester

We're Here for You

If you have any questions about Mercedes Me, give us a call or stop by Mercedes-Benz of Rochester at 4296 W Henrietta Rd, Rochester, NY 14623. We look forward to serving our customers from Rochester, Buffalo and Syracuse.

Some older-generation vehicles are unable to be paired to your account directly through the app. Please contact your local dealer for assistance with these vehicles.

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Mercedes-Benz of Rochester 43.066390, -77.646550.