Vehicle Safety Recall FAQs | Rochester NY

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Vehicle Safety Recall FAQs in Rochester, NY

Recalls are common; in fact, millions of cars are recalled every year. Because a recall is important for maintaining the safety and drivability of a vehicle, we want to make sure that you know what to do if you receive a recall notice for your vehicle. Take a look at some of the most frequently asked questions about vehicle safety recalls below.

Recall FAQs

What is a recall?

If a vehicle has been found to compromise driver and passenger safety in some way by the manufacturer or the NHTSA, a recall will be issued. It is the manufacturer’s responsibility to contact the vehicle’s owner and cover the cost of the needed repairs.

What is the NHTSA?

The federal agency that is responsible for inspecting vehicles to ensure that they are safe is the National Highway Traffic Safety Administration, or the NHTSA. Their mission is to “save lives, prevent injuries and reduce economic costs due to road traffic crashes, through education, research, safety standards and enforcement activity.” You can research vehicle safety ratings on their website.

How do I know if the pre-owned vehicle that I’m interested in has a safety recall?

There are a couple of ways that you can learn whether your vehicle has been recalled. If you wish to be proactive, you can search by entering your vehicle’s VIN (Vehicle Identification Number) or the vehicle’s year, make and model in the NHTSA’s recall search bar. This will give you immediate information. You can also check the Mercedes-Benz recall page.

How will I find out if my vehicle is subject to a safety recall after I purchase it?

Mercedes-Benz is responsible for contacting vehicle owners about recalls. Based on your current contact information, you will be contacted via phone, email or mail. Check to see that your vehicle registration information is correct so that you don’t miss a recall.

Does Mercedes-Benz of Rochester fix open safety recalls?

Yes. Our service center is here to assist you with any recall questions you may have and provide all services needed to fix your vehicle and get it back on the road. All recall services are available at no cost to you, including replacing any parts needed with genuine OEM parts which were designed specifically for the model you have.

If you have further questions about vehicle safety recalls, feel free to contact us online or stop by our dealership. We are conveniently located at 4296 West Henrietta Road, Rochester, NY 14623, near Syracuse and Buffalo. We look forward to serving you.